Your crew was extremely helpful and so nice to have around and work with. They were so efficient and courteous. We were thrilled to have them in our house! Thank you!
Earl and Sue Stralo
Ben And Ryan were great on the installation. They were so pleasant and easy to deal with. Such great workers. I have recommended your company to others.
Mary Sue Tumminello
Hi Regina,We are very happy with our new unit, the installation team was great, they worked hard and cleaned up after all their hard work. Thank you for your teams hard work and dedication.
The installation went smoothly and I was very pleased. You have a great crew – they did a wonderful job. I would highly recommend Dugan’s without hesitation.
A big thank you to Ryan, Ben and Bob.
They were here to remove and replace the central air unit on Mon, May 15. It meant access to the crawl space through the ceiling in a corner of a bedroom closet that is just a few inches deeper than the length of a hanger! They worked well together. Friendly, knowledgeable, professional, answered my questions, tolerated my two dogs (that barked for their attention). I appreciate that they identified and marked the inside A/C breakers. They cleaned up as the work progressed and by the time they were finished with the install and testing everything was packed up on the trucks.
I never used the programmable features on the previous thermostat — just manually turned the A/C on or off. So I’m very pleased it was replaced with a new, not-programmable, thermostat and the new one is hard wired, no need for batteries!
Thank you for the receipt and PPL rebate paperwork. That’s a nice added service that you know best how to facilitate. This will save me time, energy and confusion.
Your team was great. They came in with a plan, were professional, polite and worked well together. Also, while I tried to stay out of there way, they didn’t mind that I was like a curious little boy who wanted to know about everything they were doing and sometimes why.
Thanks again, Gina.
Dugan’s HVAC were prompt, courteous, and quick with my total system install. They took their time to prep the area, installed my system, and cleaned up after their work was finished. Would highly recommend to anyone looking for HVAC work! Thank you, again!
I just wanted to let you know how totally satisfied we were with the whole process from start to finish with our purchase of a new air-conditioning and heating system. First of all your pricing was most competitive. The evaluation of our old system was thorough and the explanation of what we needed to do was clear and concise
After getting several quotes and recommendations there was only one choice to make and that was Dugan’s.
Your installation team was a pleasure to deal with. They were courteous and friendly and efficient. They were very careful and strived for cleanliness.
Please feel free to show these comments to any prospective clients. Dugan’s comes with our highest recommendation!!!!!
Dick And Lois Cariss
I am very pleased with our service. We appreciate all of your help and the 3 service guys that did the installation were very polite and professional. Would recommend services with your company.
Just wanted to thank you for a great job that the guys did w/the installation of the HVAC unit. They really did a professional job w/both units. Looks great & I really like the programmable thermostat w/touch screen. It will take me a little time to program it. My wife said that they were very friendly & nice.
Thanks for everything. Just want you to know how much we appreciate the service your company provided us with.
Ryan, Ben, and Bob were terrific. They were knowledgeable, efficient, personable and respectful of our home. They worked in an organized manner and completed the job in a timely fashion. It’s wonderful to know i’m in good hands and I would not hesitate to recommend you guys to anyone that asks. Also thanks for handling the ppl rebate info, very helpful.
Bob and Sandy Keiber
This was my 3rd time using Dugan’s. 1 gas furance, 1 gas water heater, and this time a new electric heat pump and electric water heater. Very professional business, from estimates to installation and finally warranties and rebates. All phases are performed as promised. Very easy transaction. A pleasure to do business with.
Our recent annual check up was done with a very knowledgeable technician who not only was very efficient at his work but took the time to explain some questions we had about our system. He also explained how frequently the filters should be changed for optimal performance. We began using Dugan’s service at least 20 years ago and it has always been a positive experience dealing with their technicians and administrative personnel.
The men were clean, professional and quick. Great job, I will pass your name around.
Your guys are clean, efficient and courteous. They did a great job! Wonderful crew – I would recommend to anyone!
I had to follow up with you on the job I had done. I am so happy with the work, I think it is the best thing I ever did to my house. The service was fantastic, I really appreciate it and I couldn’t be happier! Your son, Ben and Bob are three of the nicest guys I’ve ever met and extremely knowledgeable. I can’t thank you and them enough for such great service!
THE GUYS WERE REALLY GOOD! EFICIENT, NEAT AND GOT THE JOB DONE IN GREAT TIME! MANY THANKS
I want to thank you and your team there at Dugans for doing a good job on our new ac/heat installation. I will definitely recommend your company to others that are looking for this kind of work.
I have been a satisfied Dugan customer for many years. I would say go with Dugan’s for all your heating and air conditioning needs. They have excellent customer service, experienced technicians and fine products. They always stand behind their work.
A happy customer
I purchased a ductless mini split unit from Dugan’s Heating and Air Conditioning. Regina took my call and was incredibly helpful. Ryan Dugan came to my house for an estimate and ran through all my possible options. Dugan’s the third company to give me an estimate, and they were the only ones to tell me they could install the mini splits AND get whole house heating and cooling. The price was also better than any other company. The units were installed in one day and I have already seen tremendous savings over my old electric resistance heaters. My house was about 250-300 a month to heat last fall, and this fall with the heat pumps I’m on track to spend 130-150/month. If you’re looking for helpful, friendly service and a great value on installation you can trust Dugan’s!
Dugans Heat Pump & Air Conditioning installed a replacement heat pump and changed out the ductwork.
The service team arrived exactly as scheduled, and completed the work on time. The service team members
are very easy to work with and they left the house in perfect condition.
We’ve used Dugans Heat Pump & Air Conditioning since the 1990’s and they’ve always completed quality work & timely service!
Glenn & Patricia Savarese
I would like to say how happy we are with the service and the equipment your company installed for our heating and cooling needs recently. The staff/technicians were patient, professional, courteous and respectful throughout the entire process. They took time to explain what was being done whenever I had a question or needed clarification while the system was being installed. In addition, they did everything the quote stated would be done with no surprises or changes. Finally, they removed the entire old system very promptly, leaving no mess for us to worry about. I would highly recommend Dugan’s to anyone I come in contact with that has a need for a new/replacement system.
Dominic and Sherry Marfisi
It’s been over a month since our air conditioner was installed and we have so enjoyed it especially during the recent heatwave. Your crew was wonderful, completely professional and very informative. They were very careful to clean up and very friendly. The cost to install the system was better than any other company that I contacted and I was grateful that you helped me with the rebate programs available. I would recommend your company to anyone without reservation. Thanks so much for making our summer so comfortable!
Dugan’s has such a nice group of people! Reliable, kind and nice!
I was very satisfied with my dealings with my estimate, price, workmen ship, the product installed, and the attitude of the works that installed the AC. Mostly with the workers, I have full confident with the work they did!
Thank you so much for putting in the new system for me. I am saving 1/2 on my electric bill! I am thrilled and am telling my neighbors about you. The guys that installed it were terrific and great!
Thank you for getting my unit installed so quickly! I really appreciated it. Everyone was very nice and courteous when they were here.
Thank you again
Thanks again for your great service !
Brian & Sharon Schell
The guys were very helpful and worked very efficiently in installing all the components. Maintenance of the unit and directions for using the thermostat were well explained. Thanks for everything!
Installation was flawless! Couldn’t be happier!
This is my second a / c from Dugan’s – was happy first time even happier the second their service is superb!
Guys were superb, I love both my systems, what a difference. Thank you for all your help
Your crew was so nice, efficient, courteous. They really were knowledgeable and clean!
We were so impressed with everyone. We will definitely pass your name around.
I apologize that has taken so long to get back to you, but as a high school principal this is the craziest time of the year. At any rate, we were extremely pleased with your services. From start to finish our interaction with you and the company as a whole was very positive. You were very down to earth in your approach and sales. You explained everything thoroughly and answered all my questions with a frankness, which I greatly appreciate. My wife said the guys that came to the house were polite, and worked diligently. She stated they seemed very intent on doing a good job and making sure we were satisfied. So, based on everything, the service, the price and end result we couldn’t be happier. So far, the system has worked very well and is a vast improvement.
CHRIS & ELIZABETH SCHIFFERT
I am extremely pleased with Dugan’s. They quoted me a fair price and did a (very) clean installation. Equipment works flawlessly. I was very impressed with the whole operation.
Please use my name!
We have used Dugan’s for years and they have never failed to provide knowledgeable, efficient and courteous service. We highly recommend them.
Mr. & Mrs. George Andralis
Hi Regina: my wife and myself would just like to say thank you for all the wonderful work that you and your company provided for us. I cant say enough about your men, they were FANTASTIC and very pro fessional. even after finishing the job, they didn’t leave until they showed us how to operate the unit. and said if we have any question to please don’t hesitate to give them a call. after talking to every company in the Lehigh valley,i must say you and your company blew the others away hands down , not only in price but also using better quality units and material. again THANK YOU VERY MUCH!!!!! GENE AND ROSE SMITH
Thanks ! Excellent job!
Happy with the service?? All the guys that came over, were terrific!!! They came early, worked non-stop, were polite, covered the floor as they went to keep it clean, finished early, and checked to make sure everything was working well. We were thrilled with Dugan’s! Always have been! Thank you!!
John & Stacey Bradford
Just a quick note to let you know how much we appreciate how the purchase and installation of our new heat-pump was handled. Your personal assistance with our project was greatly appreciated, including the follow-up with all the paperwork requirements. The installation with the attention to detail by Matt and Ben made it a joy to work with the entire crew. It was a very pleasant surprise to find everything completed and functioning properly ahead of schedule. All of our questions and concerns were addressed in a every professional manner. We look forward to having a good operating and efficient heat-pump for many years to come.
Iris & Dick Musselman
Wonderful, Respectful and clean!
Thank you for a Professional, on time, installation of my New heating an air conditioning system in my home, your crew was very informative as to the units functions and features, they were courteous, and when the job was complete, you couldn’t even tell they were there! except for the New system that was up and running! Thank You so much!!
We recently had a new heat pump installed and the whole experience was flawless and stress-free. The technicians were on time, courteous, clean, and efficient. So polite they wouldn’t even take a coffee or water when asked by my husband. I myself, was laid up on the couch with a stomach bug and unknowingly, they were so quiet that I slept through much of the process. When they walked into the room to check the balance and output of the vents they didn’t even flinch or bat an eye at me and my sad state, just carried on with business as usual 😉
I highly recommend Dugan’s for ALL your heating and cooling needs!!
When you said you would install the water heater and heating system in one day I was rather skeptical. They arrived on time and did a great job installing everything. That crew was awesome! Thanks for the PPL rebate documents. It has been a pleasure doing business with you.
Yes this is my second Heat Pump installed by Dugans and I am very happy with the result . This installation and removal of the old unit went smoothly and efficiently. An I am thrilled with the operation of the new unit. It works great, is very quiet, and the programmable thermostat is outstanding.
I want to thank you for the excellent service. The team did a very professional job. They took care of every detail and explained all I needed to know. It couldn’t be better.
I will recommend Dugan’s for sure…
The service was great. The installation was done very professionally. I am pleased with the result and would recommend to anyone looking for HVAC service!
I just wanted to send a message to thank you and your team for a job well done. You started out by coming to my home on three separate occasions through the quote process to answer all my questions and concerns. You ensured me that the system quoted was the correct choice for my home.
The installers showed up on time, were very clean, friendly and courteous throughout the job. They did everything that was promised and completed the job in just one day. They respected my home and my pets, and answered all of my questions. I would recommend Dugan’s Heat Pump and Air Conditioning for your next job.
East Allen Twp.
The installation was very well planned. The crew arrived on time and started the job immediately. They were very professional and did a good job and we are very satisfied. They cleaned up when done and did not leave until the unit was functioning correctly.
Vic & Steph Warminsky
Thanks for your great customer service, quality installation, and timely job completion. Dugan’s is the best!!
Thanks so much,
Just a quick note to thank you for all your help and the great service when I finally scheduled a date. The crew that installed the new heat pump was prompt, courteous, and keep everything neat an clean. The job was completed in one day as promised and they explained how to operate the new thermostate
My old unit was so noisy I can’t tell you how thrilled I am with with the new unit which was moved to the side of the house and is extremely quiet.
I would recommend Dugan’s for their professionalism, fair prices, conscientious and caring employees.
Thank you again, It was a pleasure working with your company.
Thanks again for all of your help. You provided excellent customer service, and made this an easy process for me, despite the distance.
Thank so much! We had a great experience. The install was completed in a very timely manner. The installers were friendly and took great care to keep the house clean while the install was completed. Its wonderful to feel what a fully functioning, efficient AC unit feels like. On a side note, could you email us a “paid” receipt in the small chance that we qualify for any type of tax break for installing a more energy efficient unit.
Thank you to you and your team for the installation of my new HVAC system. As usual your team was professional and very informational in explaining what was being done and what I need to do going forward to ensure everything works well. Your team is always courteous and professional and I am thankful for the constant communication of what was going on and what needed to be done. Even the little things are done to perfection such as cleanup, they even swept the floors through the kitchen where they walked in and out. Again, thank you for everything you and your team does.
Regina, thank you so much! The guys, Chris,Ben, and Bob were prompt, professional, and skilled. From start to clean up everything went just as proposed, the guys… and you could not have been more conscientious and attentive to every details. Dugan’s certainly lived up to its well-deserved reputation of excellence and consumer friendliness.
Thank you for your help with our old AC unit over the last 20 years and now installing the new heat pump/ AC unit. The work was done very professionally. Bob ,Ben and Ryan were very knowledgeable, courteous and neat in the work.
Dugan Heating and AC did an outstanding job installing a new heat pump in our home. The guys were very professional, friendly and they got the job done on time. They made us aware of the PPL rebate which made the job more affordable. I highly recommend using the Dugan family.
I just wanted to thank you for the quick service and turn around when we had our recent issue with the a/c unit.
You guys are the best and we truly appreciate it!
Bettina and Ryan McClure
I know this is random but I sit here in my house during these brutal humid hot days of summer and I can’t be more thankful for the a/c and once again I just want to say thank you and how much I appreciate the fact that your company and yourself worked with me during my time of deciding what to do for a/c unit! It works like a charm!
Have a great rest of your summer!
I am beyond impressed with the service and personal attention Dugan’s provided my mother and me. My mother is elderly (although if you tell her I said that I’ll deny it) and I live in Boston. Dugan’s communicated with me by phone and email, while showing up to every appointment on time and treated my mother with such care and kindness. I would highly recommend Dugan’s, not only for their expertise in HVAC, but also for their commitment to customer service.
Just a quick note to thank you for the prompt service, you guys are tough to beat and it is greatly appreciated.
“I was very happy with my service. The crew showed up exactly on time and was ready to work. They worked quickly and consulted me before making any major modifications. The equipment is working great and I would recommend Dugan’s to anyone!”
July 1, 2015
The team that installed heat pump were very professional, kept everything neat and tidy, explained everything in great detail and answered all our questions. We were extremely happy with the service and would highly recommend them. 100% satisfaction guaranteed— Dugan’s certainly lives up to their slogan!!! Kat and Ted Miklewicz
The system is running good – the guys did a great job!
Dugan’s HVAC is an excellent family company that replaced my heat pump. I had obtained 8 estimates by all the major makers of HVAC equipment and this company had the best price. The men who completed the installation were pleasant, personable, knowledgeable, and worked hard to get the job done in a day. They were grateful that I had moved all furniture and storage from around the furnace so they could start the job promptly. They asked me questions when needed and were fun and pleasant throughout the day. I would highly recommend this company for your heating and cooling needs. Thanks to Ryan, Ben, Robert, and Jeff for the hard work they did and Regina who manages the office and phone calls.
Sincerely, Keith Lentz
As always, your crew who worked here today were polite, courteous, knowledgeable, and informative. And I should add, hard working.
Dugan’s installed a new heat pump system in my home on 4/3/2015, and I was very pleased with their service.From the estimate on through installation, all my questions were answered clearly. The installers shifted the ductwork to accommodate my workspace in the basement, a big plus for me, and they were able to install in two days after purchase. Dugan’s has my seal of approval and I would recommend them to anyone.
I am very satisfied with the service, honesty and professionalism. You made this a very smooth process. My brother recommended you and he was very satisfied with the installation of his new heat pump. I was very happy that you were willing to accommodate my last minute decision and still be able to give me the best price.. I will definitely recommend this company to others.
Deb and I would like to thank Ryan and his crew for the fine job they did with the installation of our new heat pump. We look forward to getting long use out of the system and know that if any future service is required, we can always count on Dugan’s. Keep up the great work!
Steve & Deb Huber
I was very pleased with the installation of the new system. The three guys who did the work were very nice, polite and thorough. They answered all of the questions I had and completed the work in the estimated timeframe. Best of all the new system works great. Thanks for the good service that your company has provided for us over the years.
My wife and I chose to work with Dugan’s Heat Pump and Air Conditioning after they were recommended to us by a friend. Everything about our interaction with them, from initial discussion, to installation of the heat pump, and finally post installation service, has been first class. They are very much a customer focussed and friendly company to work with. I would not hesitate contracting them again and highly recommend them.
Great Service and knowledge!! Went above and beyond to make sure our system was installed quickly. Will not look elsewhere!
Thanks Gina for registering the equipment. ( Icing on the cake)
I would also like to take this time to thank the entire team. The quotation step was thorough, as we discussed different options available according to seer ratings vs costs. Based on several quotations from different contractors, I can say that Dugan’s HVAC is priced well below the competition for the equivalent product. As for the installation, this part of the team is exceptional. I was fully expecting to pull out the drywall in the finished basement to access the line set. The team suggested an alternate route, organized a game plan, and each team member focused on their part of the plan. Everything went well and came together perfectly. The gentlemen were polite and answered all my questions and made several recommendations. What more could you ask for!
Great Service and knowledge!! Went above and beyond to make sure our system was installed quickly. Will not look elsewhere!
I have been waiting for the right time and words to describe how satisfied we were with the job your crew did. They started on time and completed the job well within the time promised with cleanup included. Their short conversations were all done with tools in hand and working or while walking back and forth to the truck. Along with all the multitasking they did the icing on the cake was THEY were COURTEOUS,PLEASANT and RESPECTFUL to Marie and I as well as to our home. We will and have already recommended your company. Thank you for all your earlier help.
Joe & Marie Spisak
Thank you Gina . Your the best!!! As you know this was a HUGE decision for me to replace my unit!
I was extremely impressed with the professional level EVERYONE treated me with!
I had so many questions and not one of those went unanswered. I had done my research on many products many companies and I kept leaning back to Dugan’s .
Once I made my decision I was given financial options and information to help me out… My estimate was very comfortable and my questions were answered!
So installation began and it took a day to finish morning to afternoon. The guys were awesome .. So respectful and totally professional! After the job was done a whole explanation and demonstration was given!
I was extremely pleased and at ease knowing I made the right choice!
I would definitely recommend Dugan’s to anyone looking to replace , service , or even questions!
Thank you to all the people at Dugan’s including Gina!
I was very pleased with the service provided by your installation crew. They were very courteous and completed the installation in an efficient manner. I also appreciate that they took the time to explain how to accomplish those ongoing tasks that I need to perform such as filter changes and humidifier temperature settings. Also, thanks to you and Jim for your expeditious handling of the estimate and scheduling process.
I am very pleased with the service I received. Dugan’s was accommodating and great to work with. My AC unit works great and the crew was friendly and knowledgeable. I would gladly recommend them to anyone in need of HVAC services. Thank you again!
Thank you. Your sons and crew are a great bunch of guys. Everything went smoothly and the unit works great.
Yes, I was very happy with the service – the 4 guys showed up and went right to work and never stopped until the job was done. They cleaned up the areas where they worked, they were polite and pleasant and it was a nice experience.
We were very pleased with the whole process of getting a new AC unit from Dugan’s. Ours conked out in very hot weather. They came out the day I called and had an estimate back with a good price by the end of the day. Four very professional young men came out to install it. They made sure everything was fined tuned before they left. Thank you for your great service. Bob and Carole
I would like to thank Dugan’s Heat Pump and Air Conditioning for their promptness, professionalism, and outstanding customer service regarding a new system that was installed at our house. The price was right, and the staff installers really cared about their craft. I have a finished basement, and was concerned about having to repair drywall, re-painting etc. etc. as new lines had to be installed as well, but the crew found an alternate route through another room, preserving my walls and ceiling from any alteration. Great Job, and that’s why I remain a loyal customer. And by the way, the new system is great!
Thank you. We were very happy with the service we received from Dugan’s. From start to finish you, Ryan, Jim, Ben and the whole crew were helpful, courteous, and professional. The work was done exactly as specified, on schedule, and at an excellent price. Everyone we dealt with was great. Thank you very much.
The young men who installed our heat pump were very professional, knowledgeable, extremely courteous, and answered all our questions patiently and to our satisfaction. They were on time and called before they came to let us know when they would be here. They were very neat and cleaned everything up inside and out before they left. The Amana heat pump recommended to us is almost noise-free and is working great. We would highly recommend Dugan’s for both the service and the product. Regina was always available at the office to give us further information about our warranty and extra filters and, if she couldn’t answer the phone, she promptly returned out call. We were greatly satisfied with all aspects of our heat pump purchase and installation.
Thanks for a great installation experience,
George and Vicki Sefranek
Thank you for the installation. The guys were quick, efficient, quiet and clean.
I am very happy with the install and crew.
The “crew” was great – efficient and so darn pleasnat!
Gina, Thanks so much for your help and prompt response when our old heat pump crashed! I would recommend Dugan’s to anyone: an estimate was scheduled promptly, with a quote the next day. Once we made a decision, installation was arrnged in 2 days with a heat wave on the way. The installation crew was very professional and thorough, and double checked everything to ensure proper operation. Then, you sent me paper work for a rebate I didn’t know about! Again, thanks and feel free to refer anyone to me. Houston Corkran, Lower Nazareth Township.
Thank you for the professional service that I received from Dugan’s with my recently installed central air / heat pump system. I have used them in the past and have had great experiences with them. I recommend them highly. The ‘guys’ were trustworthy, honest and hard working. I felt at ease leaving them while I went to work. They cleaned up so well after themselves, it was as if they weren’t even there. It was certainly a pleasure to do business with them.
Thanks again —Katherine and Greg Ferrara
MANY THANKS TO ALLL INVOLVED FOR THE SPEEDY AND EFFICIENT SERVICE!
Very pleased with the prompt response to our AC problem….
Everything went great yesterday. Your guys were very polite and cleaned up nicely. I certainly won’t hesitate to give anyone a referral to your company. I will look for the warranties in a couple of weeks.
Thank you again!
Thanks for a wonderful job done. Everyone was very professional and answered any and all questions we had. Whenever we asked for something additional or asked that something be moved from the planned location, your crew did so without hesitation. You were recommended to us by a neighbor and we will gladly recommend you to anyone else in need of any HVAC services. We look forward to doing continued business with you.
I would highly recommend Dugan HVAC. They were very professional and answered every question along the way. There was not one question or possible issue that was not addressed with efficiency and professionalism. I would Highly recommend their service and employees.
Thank you for the prompt and very professional service which you provided. I wish everyone that we dealt with had your level of business ethics.
Your technician Matt was very courteous, knowledgeable and, in my opinion, a good representative of your business.
We recently had a new heat pump installed by Dugan’s. The job was finished in just under 2 days, which included running ductwork. Everything was handled in a professional manner from start to finish. I had gotten 5 estimates and Dugan’s came out on top. Great quality work, we couldn’t be happier with the install. Would not hesitate to recommend their services to any of my friends and family.
It was so enjoyable to have you in my home. The guys are extremely polite and it was so nice to be in the house with them. What a nice bunch of people to work with. I really appreciate it. You don’t see that a lot anymore
My name is Bob Ryan and I have had a 30 year relationship with Jim and his company.
He serviced my original Heat Pump and the put in two more over the years.I had a few emergencies with the original equipment but they always came and saved the day.
He and his wife Regina along with Matt,Ben, Mike and Ryan are the best people.
They are honest,caring and true to their commitment to provide the best service.
When I had an issue with my air-conditioning unit, I called two places for service. Both stated I would need a new inside and outside unit in the spring. I chose Dugan’s for two reasons. One, the price was quite reasonable and two they are were always available when I called with any issues. When they came to install the units, they were clean, courteous, informative, on time, and knowledgeable. I couldn’t have asked for better installers and servicemen. They did a wonderful job. I would definitely recommend them.
I just wanted to thank you for the wonderful job your men did. They even arrived earlier than they were supposed to and happy about that. They were very conscientious and cooperative and were very professional in their work. They cleaned up everything, in and out, and you would never have known they were there.I didn’t have to do a thing. I would recommend them in a heartbeat to any of my friends or relatives. Thank you again
I would highly recommend Dugan HVAC. They were very professional and answered every question along the way. There was not one question or possible issue that was not addressed with efficiency and professionalism. I would Highly recommend their service and employees.
On Monday April 14, 2014 I had a heat pump installed by Dugan’s Heating and Air..
They arrived here on time Monday morning..
They worked until everything was installed..
The boys were very friendly and professional..
When they were done they cleaned up after themselves..
I have always been happy with Dugan’s service…
Whenever I need them they are here right away!!
I had looked for over a month for a good HVAC installer and finally I just happened to get in touch with Dugan’s hvac by finding them on-line. I had 7 or 8 bids and they were all out of line pricing wise. I think they were all trying to retire early with the estimates I was getting. When Jim and Ryan Dugan came to look at my existing system (which some of the other companies estimators didn’t even bother to check out) they really pointed out exactly how they would do the job and everything it entailed and their price was very much in my ball park. They practically replaced everything except the electrical box which is fairly new. We purchased the Amana ASZ-140361 along with a new coil and air handler. They said they would show up @ 8:30 that Friday-4/11/14 and they were 5 minutes early. It took them (Matt, Ben and Ryan) the whole day to complete the install. They were very meticulous by throwing tarps down on our rugs and careful not to ding up the walls while tearing down the old system which was in the attic and replacing it with the new one.
I can’t say enough how pleased we were with their workmanship and skills. They were very fussy and made sure everything was done just right.
My hat is off to Dugan’s HVAC for a job well done and I would highly recommend them to any of my friends and relatives-and I rarely do that!
Oh, by the way, I almost forgot to mention that we got a 10 year parts and Dugan’s threw in the 10 year labor with the system and a Lifetime replacement on the compressor.
If you don’t get an estimate from Dugan’s you are missing out on a great deal!!!!!
Thanks again everyone from Regina (secretary) who was always on top of every question I had and all the guys for their terrific work.
Thank you very much for your prompt & excellent repair of the heat pump(fan motor) yesterday. It continues to operate well and to keep our home warm and cozy. With appreciation,
Steve and Julie Thode
Thank you so much for everything. I will recommend Dugan’s whenever asked for HVAC services. I was impressed with the quick proposal response, installation schedule, and most importantly the professional presentation and expertise of your installers. They were all great. Please feel free to use my name as a reference at any time
Thank you and wishing you all continued success.
Just a quick note to thank you & praise your installation crew. Ben and his co-workers are a true reflection of your business – professional, friendly, knowledgeable and multi-talented. Their expertise in Air Conditioning installation, carpentry, electrical & system performance/testing is unbelievable. These guys are definitely “keepers” – you are so lucky to have workers of this caliber. Treat them well.
We are very pleased with our new Central Air Conditioning system. When your quote stated :total replacement of system”, I never imagined that would be accomplished, but it was. A_1 job by your company& your workers. We will definitely recommend your company & staff to our friends, neighbors and acquaintances. Keep up the good work, & stick to your honest, quality driven values.
Jim & Donna Deibert
Regina….kudos to the young men who installed our system. They were polite,professional and a joy to have in my home. I would hands down recommend Dugan to anyone looking for air or heat. Thank you again.
Gayle and Jack Jenkins.
Just wanted to say how happy I / we are.. The new system was installed today.. 7/24/13.. The crew who did the work were so very nice, knowledgeable, and professional.. What a wonderful day.. Having nothing to do I spent the day watching ( I know how that sounds), but we all had fun, laughed, and most important,. I learned about my new unit.. Dugans was recommended to me, and I’m so happy for that.. I will tell all in the area to call Dugans first !! Thanks for making our money..>> WELL spent.. We could not be more pleased !!
John & Jenn Wilgeroth
Thanks again for the phenomenal service. You were very prompt, and we will be happy to refer you anytime!
I just wanted to drop you a note to say how much I appreciate the service provided by Dugan’s. You are all so friendly and responsive! I give your number to everyone who has heating or air conditioning needs!
Have a great summer!
I just had to write you this email to thank you and the crew for a job well done on my recent central air installation. What a great group of people to work with!
From your fast installation quote to getting the crew on site was teriffic. Matt, your crew manager kept the job moving and was very helpful explaining what was going on as the installation progressed. The crew was also very helpful and did a real good job beating the installtion time that I was quoted. Very pleasant and friendly!
It’s great doing business with a group of people that have a real connection with the customer. I can’t wait to tell others of my experience.
Thanks so much for a “job well done”!
THANK YOU ALL AGAIN FOR BEING THERE FOR ME – YOU REALLY HAVE AN AWESOME BUSINESS!!!
I WOULD LIKE TO THANK YOU AND YOUR FAMILY FOR GIVING ME A FAIR PRICE AND GREAT JOB! THE GUYS DID SUCH A WONDERFUL JOB INSTALLING. THEY MADE THE JOB LOOK SO EASY. THEY REALLY HAVE THE GREATEST MANNERS. THEY ARE POLITE, GRACIOUS AND ANSWERED EVERY QUESTION THAT I ASKED THEM.
THANK YOU ALL AND GOD BLESS!
THANKS FOR RESPONDING TO OUR “PROBLEM.” SURE APPRECIATE YOUR KIND ATTENTION.
YOU HAVE AN EXCELLENT EMPLOYEE IN MIKE. HE IS SO NICE TO HAVE IN YOUR HOME – POLITE,KIND AND SMART
WE ARE GLAD TO HAVE YOU AND JIM TAKE CARE OF US. MIKE CAME AND INSTALLED THE PART IN NO TIME AT ALL!
THANKS ALWAYS FOR YOUR HELP AND PATIENCE.
THANK S AGAIN
-JANE AND WILL
MIKE WAS EXTREMELY EFFICIENT & COURTEOUS. HE WENT THE EXTRA MILE FOR ME, EVEN IN THE RAIN! HE MUST BE A WONDERFUL EMPLOYEE! PLEASE TELL HIM
THINGS WENT GREAT. GUYS WERE WONDERFUL. JOB LOOKS GREAT. WILL RECOMMEND.
THE GUYS WERE EXTREMELY RESPECTFULL, INFORMATIVE, FINE WORKERS. THINGS WENT GREAT! WILL DEFINITELY RECOMMEND.
DEAR DUGAN FAMILY,
I WANTED TO WRITE TO TELL YOU HOW HAPPY I AM WITH MY HEAT PUMP AND YOUR SERVICE. HERE’S WHY;
JIM DUGAN CAME OUT WITHIN AN HOUR OF MY REQUEST FOR HELP. AS IT WAS FEBRUARY IN PENNSYLVANIA AND I HAD NO HEAT I WAS VERY GRATEFUL FOR THIS CONSIDERATION, ESPECIALLY AS I HAD CONTACTED ANOTHER COMPANY WHOSE REPRESENTATIVE FAILED TO EVEN SHOW UP ON THE APPOINTED DAY, LEAVING ME TO REMAIN WITHOUT HEAT.
REGINA DUGAN WAS UNFAILINGLY POLITE AND HELPFUL TO ME, AND ANSWERED ALL OF MY QUESTIONS. SHE CLEARLY KNOWS EVERYTHING ABOUT THE BUSINESS AND IS A GREAT ASSET TO YOU.
RYAN DUGAN AND THE OTHER TWO INSTALLERS WERE COURTEOUS, INTELLIGENT AND EMPECCABLY CLEAN. I WORRIED AT JUST THE THOUGHT THAT MY NEW CARPET WOULD GET STAINED, IT WAS MUDDY AND RAINY OUTSIDE, BUT THEY LAID DOWN TARPS AND CLEANED UP EVERYTHING WHEN THEY WERE FINISHED.
I COULD NOT BE MORE PLEASED. PLUS YOUR WARRANTY IS EXACLTY TEN TIMES BETTER THAN THE OTHER QUATE I GOT. JIM DUGAN SAID THAT A CUSTOMER PROMISED TO TELL 3 PEOPLE WHEN THEY WERE HAPPY BUT I WILL TELL 101 PEOPLE. I AM ON THE BOARD OF DIRECTORS OF THE CONDO COMPLEX WHERE I LIVE AND THERE ARE 101 UNITS. I WILL TELL THEM ALL HOW HAPPY I AM WITH THEDUGAN’S. BY THE WAY I CALLED YOU BECAUSE SOMEONE IN THE COMPLEX RECOMMENED YOU.
GOOD WORK AND HONEST SERVICE PAYS OFF.
THANK YOU – M. MURPHY
GINA AND JIM,
THANKS TO YOUR QUICK RESPONSE TO OUR RECENT HEAT PUMP PROBLEM. WE REALLY APPRECIATE IT.
MATT AND BEN WENT OUT OF THEIR WAY TO MAKE SURE NO WATER LEAKED, RUNNING THE HOSE THRU THE HOUSE TO THE BASEMENT.
BEST REGARDS – KEN
DEAR MR DUGAN
WE WANT TO THANK YOU FOR ALL THE WORK YOU HAVE DONE FOR US.
WE ALSO WANT TO THANK YOUR SONS AND OTHER EMPLOYEES WHO WERE RESPECTFUL AND COURTEOUS IN INCLEMENT WEATHER CONDITIONS.
I CONSIDER DUGAN’S TO BE REPUTABLE AND HONARABLE PROVIDERS.
THANK YOU FOR YOUR EXCELLENT SERVICE – WITHIN 24 HOURS OF CALLING YOU! WE REALLY APPRECIATE IT.
GOD BLESS YOU AND YOURS, E. & J. SANKOWSKI
YOUR WORKERS, CHRIS AND MIKE, WERE POLITE AND EFFICIENT, A CREDIT TO YOUR COMPANY,
WARM REGARDS, B. LANG
I JUST WANT TO THANK YOU FOR ALL THE MANY TIMES YOU COME TO TRICHLERS.
THANK YOU FOR A JOB WELL DONE. I SINCERELY APPRECIATE ALL YOUR HELP.
I CAN’T SAY ENOUGH ABOUT YOUR CREW. WELL ORGANIZED, THOUGHTFUL AND WELL MANNERED.
HOPE YOU AND YOURS HAVE A SAFE, JOYFULL AND HEALTHY NEW YEAR.
YOUR PATIENCE IS APPRECIATED BEYOND WORDS FOR WAITING FOR ME TO GET THE WHEELS IN MOTION FOR THIS INSTALLATION.
ANYWAY, YOU HAVE QUITE A YOUTHFUL WORK CREW AND WHAT A POLITE, CONGENIAL GROUP! YOUR SON MUST BE A “CHIP-OFF-THE-OLD-BLOCK” HE WENT OVERBOARD TO OBTAIN SOME ADVICE FOR US CONCERNING THE SHINGLES ON OUR ROOF.
SINCERELY, E. MERTZ
THANK YOU FOR THE SERVICE. YOU AND MRS DUGAN DID SOMETHING RIGHT! YOUR BOYS DID A NICE JOB AND WERE VERY POLITE AND YOU CAN BE VERY PROUD.
VERY NICE JOB. YOUR BOYS ARE COURTEOUS AND POLITE AND DID GOOD WORK.
-FRANK AND JEAN
I APPRECIATE THE INSTALLATION. I’M SURE WE’LL ENJOY THE COMFORTS OF FINALLY HAVING CENTRAL AIR IN OUR HOME. I WILL DEFINITELY RECOMMEND YOUR SERVICES TO ALL OF MY FAMILY AND FRIENDS.
THANK YOU AGAIN – F. HAY
I HAD TO TAKE THE TIME TO THANK YOU FOR A WONDERFUL JOB INSTALLING OUR CENTRAL AIR! WE COULDN’T HAVE PICKED A BETTER SUMMER OR A BETTER COMPANY TO DO THE JOB! WE ARE SO PLEASED
-THANKS P. SWEENEY
I AM B. SCOTT’S MOTHER SO I WAS AT THE HOUSE WHEN YOUR GROUP CAME TO ADD “AIR” TO HER HOME. MR DUGAN, I HAVE NEVER SEEN A MORE POLITE AND EXCELLENT GROUP OF WORKMEN AS THIS GROUP. THEY DID NOT WASTE A MINUTE. IT WAS A JOY TO WATCH THEM AND THE HOUSE IS NOW SO COMFORTABLE. WE ALL WISH YOU THE BEST AND WITH WORKMEN LIKE THAT YOU CANNOT MISS!
-SINCERELY, M. WAGNER
THANKS SO MUCH FOR TAKING CARE OF OUR A/C PROBLEM SOO QUICKLY!
THANK YOU FOR ALL YOU HAVE DONE FOR US. YOU ARE ALWAYS PROFESSIONAL, PROMPT AND FAIR. WE ARE MORE THAN GRATEFUL FOR ALL YOU DO.
-DAVE & BRENDA
The Heat Pump and Air Conditioning company you can trust!